At Primoblock, we want you to be completely satisfied with your purchase. We understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below:

 

1. Order Cancellation Before Shipment

If you wish to cancel your order, please contact our customer support team as soon as possible at [E-mail：support@primoblock.com].

• Orders can be cancelled for a full refund at any time before they are processed or shipped by our warehouse.
• Once a cancellation request is approved, the refund will be automatically applied to your original method of payment within 3-7 business days, depending on your payment provider.

2. Cancellation After Shipment

Once an order has been processed, packaged, and shipped from our facility, it cannot be cancelled.

• If your package is already in transit, please wait for the order to arrive.
• Upon receiving the item, you may initiate a standard return in accordance with our Return & Refund Policy. Please note that return shipping fees may apply.

3. Address Changes and Corrections

It is the buyer’s responsibility to ensure that the shipping address is entered correctly at checkout. If you notice an error in your shipping information, please notify us immediately. We will do our best to update the address before shipment, but we cannot guarantee changes once the order is processed.

4. Contact Us

If you have any questions regarding your order status or this Cancellation Policy, please feel free to reach out to our team:

• Email：support@primoblock.com