Refund Policy
In-Stock
Products
For standard in-stock
building block car sets, customers may request a return within 15 days
after receiving the order.
To request a return, please contact:
support@primoblock.com
Please provide your
order number and relevant photos or videos. Our customer service team will
review the request and provide return instructions.
- Products should be returned in their original condition.
- Original packaging, accessories and instructions should be
retained where possible.
- Return shipping costs are the customer’s responsibility unless
the product was shipped incorrectly or has a confirmed quality issue.
- For an incorrect order or confirmed product issue caused by us,
we will provide a replacement or appropriate solution.
Custom
Products
Personalized custom car
models are individually designed and manufactured according to the customer’s
requirements and therefore are not eligible for normal returns or
refunds once the customization process has started.
If cancellation is
requested:
- Design Started, Production Not Started: 50% of the product order amount may be refunded. Shipping
costs are not refundable.
- Production Started: The order
cannot be cancelled and no refund will be provided.
Missing Parts
/ Incorrect Orders
If parts are missing or
you receive an incorrect order, please contact support@primoblock.com.
After verification, we will provide free replacement parts or reship
the correct product as applicable.