Returns Policy

We want you to love your PRIMOBLOCK™ set. If something isn’t right, we’re here to help.

We offer a 30 day return window starting from the day your order is delivered. To begin a return, please reach out to us through our live chat and speak directly to a live agent. Don’t mail at support@primoblock.com  this mail is only for automated replies. Your email will be ignored.

Eligibility Requirements

To be eligible for a return, the item must be:

• In the same condition it arrived
• Unused and unassembled
• In its original packaging, including all pieces and accessories
• Accompanied by proof of purchase

Items returned without their original box or showing signs of use may not qualify for a refund. Our inspection team reserves the right to decline returns that do not meet these conditions.

If your return is accepted, we will provide the return address. You are responsible for shipping the item back to our warehouse.

For any questions, reach out to us through our live chat.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly. We will request photos or video to assess the situation and arrange a replacement if needed.

Non Returnable Items

The following items cannot be returned:

• Custom designed products
• Personalized products
• Sale items
• Gift cards

Custom orders are made uniquely for each customer, so they are not eligible for cancellation or return once production has started.

Exchanges

If you would like a different item, the quickest method is to complete the return following the steps above and place a new order once your return is approved.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

In cases where a return is not possible, you may provide video proof showing the issue with the product to our livechat. If approved, we will issue a refund to your original payment method.

Please note that your bank or card provider may require additional time to complete the refund posting process.